The Gîtes

How to réserver online

Once you have chosen your gîte, click on 'Réserver', then simply follow the instructions. Our online service is completely secure. Depending on the importance of the day, you will be asked to pay the deposit or the balance.

What if I don't want to book online?

You can also contact our reservations department, which will send you your rental contract immediately. You can contact us by phone on 0262 72 97 81 , by e-mail contact@gites-de-france-reunion.com and by post:

Gites de France Réunion

4 Rue Jules Thirel

door 21

97460 Saint-Paul

Are all accommodations bookable online?

Only accommodation managed by Service Réservation can be booked online. The others are managed directly by their owners, so all you have to do is contact them to find out about availability and make a reservation. The same applies to other types of accommodation, such as city breaks, bed and breakfasts, gîtes, children's gîtes and farm campsites.

Do I have to pay by credit card when booking online?

We advise you to do so to guarantee your reservation. you do, however, have the option of paying by bank transfer, bank card (visa, eurocard, mastercard), holiday vouchers, FNGF gift vouchers, Havas vouchers, and bank vouchers or postal order.

Until when can I reserve?

From the website, up to 3 days before your arrival.
By telephone (on 0262 72 97 81), up to a few hours before your arrival, as long as we are able to contact the owner of the gite you have chosen to inform him of your arrival and that the payment has been recorded.

Can I benefit from discounts?

Thanks to our partnerships, you can benefit from discounts: Cezam card, ... and by certain works councils (ask us for details).
We can also send you, on request, invoices or certificates of séjour à en-tête Gîtes de France Réunion in order to have you reimbursed, if entitled, by your Caisse d'Allocations Familiales, comité d'Entreprise, etc.

Can I reimburse by chèques vacances?

For all properties managed by Service Réservation (all properties bookable online), you can reégl all or part of your rental by holiday cheques.

When should I make my payment?

Your rental is validated as soon as the Réservation department has received payment of the deposit (25% of the total amount), or the balance for stays of less than a month.Can I benefit from cancellation insurance?

We recommend that you take out cancellation insurance for any contract you sign, as it covers you perfectly for all eventualities. It costs 3% of the cost of your rental, with a minimum of 5 euros.

Will I have to pay any additional charges?

For contracts booked via the reservation service, an administration fee of 18 euros will be charged (12 euros for a weekend rental of 2 or 3 nights). Cancellation insurance, which is optional, is strongly recommended.

- Heating
Heating is not necessarily included in the rental price, if it is included, this is specified in the description of the gite. If it is not included, the difference between the initial and final meter readings will be invoiced to you by the owner.

- &Electricity/heating
8 kwh/day are included in the rental price, any consumption in excess of this will be charged to the landlord (at the current EDF rate). A meter reading will be taken in your presence on the day of your arrival and departure.

- Wood
You may be asked to pay an additional fee if you use wood for a wood stove or pathway. The owner of the building will inform you of the amount of the charge.

- Taxe de s&eute;jour
This has been introduced by certain communes in the department. It is collected by the owner on behalf of the municipality. The amount may vary depending on the choices made by the municipality, and will be communicated to you by the owner. In many cases, we present the amount for information purposes, but we cannot predict the political decisions of the municipalities or communities of municipalities.

Guarantee

The deposit varies according to the quality of the property (70 euros; 1600 euros; usually around 300 euros) and will be requested by the owner on arrival. It is not cashed and is returned to you after an inventory of fixtures and fittings, and if it is impossible to carry out an inventory of fixtures and fittings in your presence, it will be returned within a maximum of 7 days.

Can I bring my pet?

Yes, you just need to choose a hotel that accepts pets: free of charge or with a supplement. Some owners accept them with an additional deposit per animal.

What are the arrival and departure times?

From Saturday 4pm to Saturday before 10am. From Friday 6pm to Sunday 6pm. For other days, arrivals are from 4pm and departures before 10am. These times can be changed on request, to be agreed with the owner of the gite you have booked.

Who will give me the keys to the gite?

The landlord's contact details will be sent to you by the Réservation Department once you have paid the full rental amount. You should contact the landlord a few days before the start of your stay to discuss the details of your arrival. He or she, or someone appointed by him or her, will be waiting for you at the reception and will hand over the keys.

What should I bring to a gîte?

If they are not provided by the owner (free of charge or for an additional fee), you must bring your own household linen: sheets, pillowcases, towels, napkins, tea towels. Blankets, duvets and pillows are provided systematically.

Should I do the swim before leaving the gîte?

You must return the gite in the same condition as when you arrived: tidy and clean. If you do not wish to do the swimming at the end of your stay, the owners can offer you an end-of-stay swimming package.

Dispute, claim

Despite all the care we take to ensure the quality of our accommodation, it may exceptionally happen that particular circumstances disrupt your stay. We will be able to receive your complaint if we are informed, within a maximum of 48 hours of your arrival.

Hotel rooms

What is a chambre d'hôtes

It's the 'Bed & Breakfast' à la française. You are welcomed 'as friends' into the homes of private individuals who open their homes to you for one or more nights. Some offer 'suites', which consist of a bedroom, bathroom facilities and a private lounge adjoining the bedroom. There are also 'family rooms': 2 communicating rooms with the same bathroom facilities. And there's the 'family suite': 2 bedrooms with a private lounge, all with shared sanitary facilities.

What is a charming guest room?

Located in a quality environment, in mansions of character, with flower gardens or parks, these rooms classified 3 or 4 épis await you in their comfortable and typical world.

What is a château guest room?

These guest rooms meet the same comfort and quality criteria as charming guest rooms. They must also be located in a building with a marked architectural and historical character: castle, manor house, stately home, abbey, convent, fortified farm...

Can I book online?

Our guest rooms can be booked online for those that display their availability details on the web. For the others, you must contact the owners to make your reservation.

How can I eat in a guest room?

Some chambres d'hôtes offer a 'table d'hôtes' option (which must be booked the day before at the latest). Here you can learn about regional cuisine and conviviality.

What is the price of the petit déjeuner?

Breakfast is systematically included in the price of the night.

What are the arrival and departure times?

Arrival is between 4pm and 7pm and departure before 12pm, however these times can be reviewed with the owner.

What is the rental period for a guest room?

The duration is one night or more.

How can I book my rental?

Through the reservation department, with all the possible payment methods. Alternatively, depending on the owners, you can pay in cash or bank cheque.

Should I pay any additional charges?

The rates shown include breakfasts, heating, electricity, bed linen and towels and swimming.

Should I bring my own towels?

No, linen and towels will be provided for you.

Can I bring my pet?

Many owners accept pets, this is stated in our brochures and on our website.

When should I make my payment?

You will need to pay a deposit to confirm your booking and the balance before you arrive.

Can I require a rental agreement?

Yes, the landlord is obliged to draw up a tenancy agreement; if he fails to do so, you have the right to demand one. This tenancy agreement is legally the document that protects all parties in the event of a dispute.

Can I take out cancellation insurance?

Yes, by subscribing to our services. However, when booking directly with hotel owners, they very rarely offer insurance.

What should I do if I want to cancel my booking?

Any cancellation must be notified to the owner by post. If the cancellation is made more than 24 hours before the start of the holiday, the deposit will be retained by the owner. If the cancellation is made less than 24 hours before the start of the holiday, the deposit remains the property of the owner, who reserves the right to claim the balance of the holiday price. For further information, please refer to the general rental conditions on the back of the rental contract.

What should I do in the event of a dispute?

Any complaint regarding the state of the property must be made within 2 days of the date of the report to the local branch of Les Gîtes de France. Any other complaint must be sent by post, as soon as possible, to the Gîtes de France regional office, which is responsible for making a proposal for an amicable settlement. In the event of persistent disagreement, disputes may be submitted to the Qualité department of the Fédération Nationale des Gîtes de France, which will endeavour to reach an amicable agreement. These provisions are without prejudice to any legal action brought by the customer or the owner.